Information / FAQ

Ticket Information

Discount Tickets

Pupils, students and senior citizens aged 65 and over receive reduced admission from Monday to Thursday (except public holidays and between 18 December 2021 and 09 January 2022). The reduction can only be granted upon presentation of an appropriate ID.

General Information

Children (under the age of 6) have free access to the Christmas Garden. The children receive, however, a free-of-charge ticket so that the precise number of visitors can be checked.
In our online ticket shop you have the possibility to acquire print@home and mobile tickets. You can buy these until shortly before the event and take them along with you on your mobile phone or as a printout.

Current information on health requirements for visiting the event can be found here shortly before the opening. All information on our hygiene concept can be found here.

Parking tickets for Wilhelma's Car Park

Parking tickets for Wilhelma’s car park must be booked in advance for the admission time window. Example: If you have bought a ticket for 5 pm, then the car park ticket must also be booked for 5 pm. A parking ticket must be purchased online. For reasons of hygiene protection, the machines in this car park are out of order.

Personalised Ticketing and Re-personalisation of Tickets

In order to be able to trace possible chains of infection, we as promoters are obliged to record your name and contact details. We use computer-controlled, personalised ticketing. In doing so, we observe both the relevant requirements of the authorities and the data protection regulations in accordance with the DSGVO. Children’s tickets must also be personalised and must contain all the necessary information. Only a personalised ticket then authorises you to enter. We ask you to present the purchased tickets and a photo document (identity card, driving licence, etc.) at the entrance.

If you are unable to attend on the day of the event, you can change your print@home or mobile ticket to a different name in your booking account at myticket.de. The re-personalisation will be done online. Further information can be found here.
If the ticket was sent to you by post, it will be re-personalised on site at the box office. There, you or the new visitor in question would enter the previous ticket and all the above-mentioned details of the new ticket holder. You can find the form here.

Return and Exchange of Tickets

Please note that in the event of loss of the ticket, no replacement or additional printout will be possible. In the same way a return or exchange of tickets is not possible. In accordance with § 312g Para 2 Sentence 1 No. 9 BGB (German Civil Code) there is no right to revocation when acquiring tickets despite the basic existence of a distance selling transaction. This unfortunately also means that when buying tickets the two-week right of revocation and return is completely excluded.
If you have any questions about tickets you have already purchased, please contact your ticket provider.

Tickets for Christmas Garden 2020

Please find more information here.

General Information 

Admission Times

All information on admission and opening hours can be found here.

Animal Houses, Greenhouses and Animal Protection

Access to the animal compounds and greenhouses is not part of the itinerary and they remain closed. You can visit the animal houses and greenhouses during their regular opening hours.

The Christmas Garden takes almost exclusively place in the historical part of the Wilhelma where only a few animals live under the open sky. Every evening a senior person from the Wilhelma will be on site to ensure that animal welfare is not compromised. The penguins, pelicans and flamingos, whose enclosure is close to the trail, are not affected by the event and the visitors. Please note the obligation to wear masks in front of the outdoor compounds of predators and monkeys. The obligation to wear masks is indicated at the respective animal compounds. Photography with flash is not permitted in the animal compounds.

Bicycles, Walking Bikes and Children's Vehicles

Unfortunately bicycles, walking bikes, children’s vehicles and sleighs are not allowed in the area at the Wilhema.

Day and Annual Tickets of the Wilhelma

Please note that Wilhelma closes at 4:30 p.m. during the winter months, starting at the beginning of November. Access with day and annual tickets is therefore no longer possible after 4:30 pm.

Dogs

We kindly ask for your understanding that dogs (including on a leash) and other animals are not admitted to the Christmas Garden.  This does not apply to certified assistance dogs. If you are accompanied by a assistance dog, we kindly ask for prior registration by email.

Gastronomic Offer

All your creature comforts are catered for with hot and cold food as well as beverages along the trail. The offer includes sweet as well as hearty food. Even before your visit, you can purchase food vouchers that can be used at all food stands and food trucks at the Christmas Garden Stuttgart. You can find more information here.

You can also enjoy a festive menu at the Restaurant Amazonica. Here you can find further information.

Hygiene Concept and Public Security

With an increased security and steward staff as well as a professional admission organisation, we take the security requirements which have been tightened over the past years into due account on the basis of current standards as well as the hygiene and distancing recommendations (more information). In the interests of a quick admission, we kindly ask you not to take along large bags.

Lost and Found

If you have lost something in the Christmas Garden, we kindly ask you to send us an email describing the lost item.

Parking Spaces and Public Transport

We advise you to use public transportation since there is only a limited number of parking spaces around the Christmas Garden. Public transport is available at close intervals and is located directly at the main entrance. Please note that the Christmas Garden ticket does not include public transport.

The following parking spaces are close to the Wilhelma:

  • Covered car park of the Wilhelma (chargeable, reservation required)
  • Covered car parks Wilhelmsplatz and Mühlgrün (chargeable)
  • Car park Cannstatter Wasen (chargeable)

Additional information about the Wilhelma car park

Parking tickets for Wilhelma’s car park must be booked in advance for the admission time window. Example: If you have bought a ticket for 5 pm, then the car park ticket must also be booked for 5 pm. A parking ticket must be purchased online. For reasons of hygiene protection, the machines in this car park are out of order.

Prams

All trails are suitable for prams.

Opening Hours

All information on admission and opening hours can be found here.

Taking Pictures

You are cordially invited to photograph our installations and you may also take along a tripod. We appreciate if you take pictures of the special atmosphere of the Christmas Garden and share your impressions with us on Facebook or Instagram under #christmasgarden and #christmasgardenstuttgart. We ask for your understanding that lightning is not allowed in the animal enclosures.

Trail

The (non-guided) tour is recommended trail and is approximately 2 kilometers long. Depending on your time of stay it takes approximately 45 minutes to 1.5 hours. Of course you can have breaks on your way and extensively admire our installations or stay longer at our photo points. Toilets and catering are likewise available along the way.

There are three disabled-accessible toilet facilities on the premises, which are marked on the site map.

Visitors with Disabilities

Adult visitors with disabilities need a ticket for adults. Children with disabilities need a ticket for children. Upon presentation of a severely disabled person’s identity card (mark B), an accompanying person will receive free entry to the Christmas Garden. The accompanying person does not receive a ticket, and must first fill out a form to record visitor data in order to trace possible chains of infection. Only then can the accompanying person pass through the entrance with the visitor. Please fill out the contact form in advance and bring it with you to the entrance.

The circular path is barrier-free and therefore also suitable for wheelchairs. There is a short, steeper passage that could be a challenge with a wheelchair. Please contact the service staff at this point if you need assistance. Of course we also offer an alternative route.

There are three disabled-accessible toilet facilities on the premises. There is a toilet facility in the entrance area, which is equipped with a mobile couch and nappy-changing facilities.

Weather and Clothing

Christmas Garden Stuttgart takes place at any weather – including rain. You should be aware of this when purchasing a ticket. Any return of tickets in case of bad weather is unfortunately excluded as long as there is no acute danger for visitors. The Christmas Garden is an outdoor event. Please think of weatherproof clothing and solid footwear.