Frequently Asked Questions

For groups of up to 20 people, you can book your tickets via our ticket page. For groups of 21 people or more, please send us an inquiry, which you can also do via our ticket page.

No. If you lose your ticket, it cannot be replaced or reprinted. Tickets cannot be returned either. According to Section 312g (2) sentence 1 no. 9 of the German Civil Code (BGB), there is no right of withdrawal when purchasing tickets, despite the fact that this is essentially a distance selling transaction. This means that the two-week right of withdrawal and return is completely excluded when purchasing tickets.

If tickets for a specific admission window are no longer available online, it means that the event is sold out and tickets are also no longer available at the box office. We recommend purchasing tickets in advance from our ticket shop at a lower price.

Information on payment methods can be found on the website of our ticket provider myticket.de. At the box office, you can pay with cash, debit card, or credit card.

Gift certificates can be issued with an individual gift certificate value (starting at €1.00) and can be personalized with a dedication.
Gift certificates can be redeemed directly at the Christmas Garden box office, but only if tickets are still available for the desired day and admission window.
We recommend redeeming your voucher for tickets online in our ticket shop before visiting the Christmas Garden. Additional payments are possible. Any remaining credit on the vouchers can of course be used for other events at myticket.de.
Please note that vouchers cannot be redeemed at the Christmas Garden's restaurants and cafés.

Yes. Mobile tickets and Print@home tickets can be presented on your cell phone. It is not necessary to print out the tickets.

If you encounter any issues purchasing tickets, please contact the customer service department of our ticket provider, myticket.de.

If you have any questions about tickets you have already purchased, please contact the respective ticket provider. If you purchased your tickets via our website, please contact myticket.de customer service.

You can find instructions on how to redeem a promotional code with our partner myticket.de here.

Yes. We offer two gift voucher options—which you can purchase via the ticket page—to delight your loved ones:
• FlexTicket as a gift: The recipient can visit the Christmas Garden on any day during opening hours without having to commit to a specific date in advance.
• Gift voucher: With agift voucher from our partner myticket.de, you can give the freedom to redeem the voucher for various events, including the Christmas Garden.

Yes. With a FlexTicket, you can visit the Christmas Garden on any day during opening hours without having to commit to a specific date and admission time in advance. Even if certain admission times are sold out, you will still be able to gain admission.

There are three price categories: Monday to Thursday, Friday to Sunday, and the period around Christmas/New Year. You can find the corresponding prices in the ticket shop on our website.

Yes. If you purchased a ticket via our website or myticket.de, you can rebook the ticket to a new date and/or time slot up to five days before your booked time slot.
Ticket booking via a guest account:
If you booked your tickets as a guest, please use the "request new password" function via the following link to convert your guest account into a customer account: myticket login. Please enter the email address you used to book the tickets. You can then make the change in your customer account under "Ticket" and the sub-item "Ticket exchange."
Ticket booking via a myticket customer account:
Log in to your customer account via this link myticket login. You can make the change under "Ticket" and the sub-item "Ticket exchange."

Please note: Discounted tickets for schoolchildren, students, and seniors can only be exchanged for Monday to Thursday. It is not possible to exchange tickets for Friday to Sunday. A fee of €5.00 will be charged per exchange/transaction. Exchanges can only be made via online payment (credit card, Klarna, Amazon Pay, Giropay) and not with advance payment.

Yes. Tickets are also available at the box office (plus a $2.00 fee). We recommend purchasing tickets in advance at a lower price, as popular time slots may be sold out, resulting in waiting times. The box office on site is open from 5:00 p.m. to 7:30 p.m.

Children up to and including the age of 5 receive free admission to the Christmas Garden. Children aged 6 and above require a ticket, which can be booked in our ticket shop.
Children under the age of 14 are only permitted to enter when accompanied by an adult.

Yes, we offer discounts for the following visitor groups and tickets:
• Schoolchildren, students, and seniors aged 65 and over
Reduced admission from Monday to Thursday (except on public holidays and between December 19 and January 6). The discount can only be granted upon presentation of appropriate identification at the entrance.
• Families
Reduced admission on family days
Reduced admission with the family ticket
On family days or with the family ticket, up to 5 people can visit the Christmas Garden:
a) 2 adults and up to 3 children aged 6 to 14 inclusive
b) 1 adult and up to 4 children aged 6 to 14 inclusive
• Children
Children up to and including the age of 5 receive free admission to the Christmas Garden.
• Guests with disabilities
All guests who require an accompanying person (mark "B" on their severely disabled person's pass) can bring their accompanying person free of charge.
• Zoo annual pass holders
Zoo annual pass holders receive a 10% discount on tickets for adults, children, schoolchildren, students, and seniors aged 65 and over.

Discounts and reductions cannot be combined.

The admission time is printed on your ticket. Please arrive at the entrance within the specified time period. You do not need to arrive earlier.

No. Public transportation is not included in the Christmas Garden ticket.

To ensure that all guests enjoy an atmospheric experience, admission times are staggered in 30-minute intervals. Your ticket will indicate your admission time. Please arrive at the entrance within the specified half hour. Example: If you have purchased a ticket for 5:30 p.m., you can arrive between 5:30 p.m. and 6:00 p.m. Of course, you are welcome to stay at the Christmas Garden for longer than 30 minutes.

All information about opening hours can be found here.

All information about opening hours can be found here.

Information on how to get there and parking options can be found here.

In the Christmas Garden, rapidly changing light patterns, strobe-like effects, and/or intense visual stimuli are used in a few places. We therefore ask people with epilepsy or increased sensitivity to light to exercise caution.

Yes. Currently, bird flu has no impact on the Christmas Garden. Information on bird flu is available from the Friedrich Loeffler Institute (FLI) and the Robert Koch Institute (RKI).

No. The needs of the animals at Augsburg Zoo come first. A team of zoologists therefore evaluated each Christmas Garden installation and offering in advance and assessed it in terms of its location in the zoo. Every event takes place exclusively in areas where it is certain that the animals will not be disturbed.

No. The animal enclosures are not part of the Christmas Garden and remain closed in the evenings. You can visit the animal enclosures during their regular opening hours.

No. Day and annual passes for Augsburg Zoo are not valid, as the Christmas Garden is an event that takes place in the zoo in the evening. If you have an annual pass for Augsburg Zoo, you will receive a 10% discount when purchasing tickets.

Yes. To Christmas Garden Augsburg the Christmas Garden Augsburg with your dog, you will need to purchase a dog ticket, which you can book in our ticket shop. The dog ticket is only valid in conjunction with an admission ticket or a FlexTicket. Please note that dogs must be kept on a short leash at all times.

Yes. You are allowed to bring a stroller/handcart. All paths are accessible with a stroller/handcart.

If you have lost something at the Christmas Garden, please send us an email with a description of the lost item.

Proposing marriage is generally possible at the Christmas Garden. However, please note the following information:
• Please stay on the designated circular route and paths.
• No littermay be left behind: no confetti, no plastic, no balloons, no candles, no fireworks, etc.
• To ensure that all guests can enjoy their stay at the Christmas Garden, please be considerate: other visitors must not be disturbed or held up.
• The Christmas Garden team cannot provide organizationalsupport or help withthe design of the proposal.
We wish you a romantic moment nonetheless and are delighted that you have chosen the Christmas Garden for this special occasion.

With increased security personnel and a professional admission organization, we are meeting the increased security requirements of recent years, taking current standards into account. To ensure speedy admission, we kindly ask you not to bring large bags.

There are currently fraudulent competitions circulating on social media that are supposedly being run on behalf of Christmas Garden. Please note that we are in no way affiliated with these competitions. Official competitions will never ask you for confidential information such as bank details or telephone numbers. To ensure that you are participating in a genuine Christmas Garden competition, please check that it has been published directly on our official channels. Stay alert and protect your data!

Yes. You can find music from Christmas Garden on all popular music streaming services. You can find a list here.

Information on the energy efficiency and sustainability of our events can be found here.

You are welcome to film and photograph our installations. Of course, you are allowed to bring a tripod. We would be delighted if you could capture the special atmosphere of the Christmas Garden and share your impressions with us on Instagram, TikTok, YouTube, and Facebook using #christmasgarden. Please understand that for safety reasons, recordings with drones are not permitted. At our event, photos and videos may only be taken for private purposes. Recordings for commercial purposes are not permitted and require prior written approval.

No. For safety reasons, bicycles, sleds, balance bikes, and other children's vehicles are not permitted on the grounds of the Christmas Gardens.

Yes. The Christmas Garden takes place in all weather conditions—including rain. Please be aware of this before purchasing a ticket. Tickets cannot be refunded due to bad weather unless there is an immediate danger to our guests.

The Christmas Garden is an open-air event, and winter evenings can get very cold. We therefore recommend that you wear warm, weatherproof clothing and sturdy shoes. Please also bring an umbrella if necessary.

Yes. There are accessible toilets on the premises.

There are accessible paths for visitors with wheelchairs or strollers, but the natural conditions on site can still be challenging.

Visitors with a severely disabled pass (mark B) can bring an accompanying person to the Christmas Garden free of charge. However, children and adults with disabilities require a regular ticket. The accompanying person does not need their own ticket, but can enter with the person they are accompanying. Unfortunately, we cannot offer discounts for guests with disabilities without a mark B.

Adult visitors with disabilities require an adult ticket. Children with disabilities require a child ticket. Upon presentation of a severely disabled pass (mark B), one accompanying person will receive free admission to the Christmas Garden. The accompanying person does not require their own ticket. They can enter with the person they are accompanying. Unfortunately, we cannot offer discounts for guests with disabilities without a mark B.

Yes. Wheelchairs are available for loan. Please reserve a wheelchair in advance by sending us an email.

Yes. Our varied range of culinary delights awaits you along the circular route at festively decorated huts, inviting you to take a short break during your magical journey.

Yes. Food and beverages can be purchased with cash or a debit/credit card.

Yes. You will also find vegetarian and vegan dishes at our festively decorated food stands.

Yes. We would be happy to host your Christmas party in the Christmas Garden. Further details and information can be found here.