FAQ

Yes, we offer discounts for the following visitor groups and tickets:
- Pupils, students and senior citizens aged 65 and over
Reduced admission from Monday to Thursday (except on public holidays and between December 20 and January 4). The discount can only be granted on presentation of appropriate ID at the entrance.
- Families
Reduced admission (up to 53% discount*) on Family Day (November 27 and December 03, 10)
Reduced admission (up to 42% discount*) with the family ticket
Up to 5 people can visit the Christmas Garden on Family Day or with the Family Ticket:
(a) 2 adults and up to 3 children aged 6 to 14 inclusive
b) 1 adult and up to 4 children aged 6 to 14 years inclusive
* compared to the purchase of individual tickets
- Children
Children up to and including 5 years receive free admission to the Christmas Garden.

Up to a group size of 20 people you can book your tickets via our ticket page. From a group size of 21 people, please send us a request, which you can also make via our ticket page.

Yes, tickets are also available at the box office:
- Adults: € 29.50
- Children: 25,00 €
- Pupils, students and senior citizens aged 65 and over (only Mondays to Thursdays, except between 20.12. and 06.01.): €25.00
- Families: 81,50 €
The cheapest tickets are only available online! The earlier you book a ticket, the cheaper the ticket price.

The box office on site is open at the following times:
- Monday to Thursday, Sunday: 4:00 p.m. to 8:00 p.m.
- Friday and Saturday, December 20 to January 05: 4:00 p.m. to 8:30 p.m.

For questions regarding tickets you have already purchased, please contact the respective ticket provider. If you purchased your tickets through our website, please contact myticket.de customer service.

If you have problems buying tickets, please contact the customer service of our ticket provider myticket.de.

Yes. Mobile tickets and Print@home tickets can be presented on the cell phone. It is not necessary to print the tickets.

No. In case of loss of the ticket, no replacement or reprint is possible. The return of tickets is also excluded. Pursuant to Section 312g (2) Sentence 1 No. 9 of the German Civil Code (BGB), there is no right of revocation for the purchase of tickets despite the fundamental existence of a distance selling transaction. This means that the two-week right of revocation and return is completely excluded when purchasing tickets.

If no more tickets are available online for an admission window, it is sold out and no more tickets are available at the box office either. We recommend to buy the tickets cheaper in advance in our ticket store.

We use a demand-based pricing system. This means that our ticket prices are based on how early and for which date you book a ticket. This allows us to offer you your Christmas Garden experience at particularly low prices on many performance days. Booking tickets early pays off! So secure your price advantage now.

Information on payment methods can be found on the website of our ticket provider myticket.de. At the box office you can pay with cash as well as with EC card or credit card.

Vouchers can be issued with an individual voucher value (from € 1.00) and provided with a personal dedication.
Vouchers can be redeemed directly at the Christmas Garden box office, but only on condition that tickets are still available for the desired day and admission window.
We recommend redeeming the voucher for tickets online in our ticket store before your visit to the Christmas Garden. Additional payments are possible. Any remaining credit on the vouchers can of course be used for other events at myticket.de.

You can find all information about the opening hours here.

No. Public transport is not included in the Christmas Garden ticket.

You can find all information about the opening hours here.

To ensure an atmospheric experience for all guests, the admission time is staggered per 30 minutes. Your ticket will indicate the admission time. Please pass the entrance within the half hour indicated. Example: If you purchased a ticket for 5:30pm, then you can arrive for admission between 5:30pm and 6:00pm. Of course, you can stay longer than 30 minutes in the Christmas Garden.

Information on how to get there and parking can be found here.

On your ticket you will find the entrance time. Please pass the entrance within the specified time. You do not have to be there earlier.

Yes. You may bring a stroller/pram.

Yes. The Christmas Garden will take place in any weather - so even if it rains. Please be aware of this before purchasing a ticket. Tickets cannot be returned due to inclement weather as long as there is no acute danger to our guests.

Yes, you can find the music from the Christmas Garden on all popular music streaming services. You can find a list here.

You are cordially invited to photograph our installations. Of course, you may bring a tripod. We would be delighted if you capture the special atmosphere of the Christmas Garden and share your impressions with us on Instagram, TikTok and Facebook under #christmasgarden. Please understand that for safety reasons, photography with drones is not permitted. At our event, photo and film recordings may only be made for private purposes. Recordings for commercial purposes are not permitted.

No. Bicycles, sleds, running bikes and other children's vehicles are not allowed on Christmas Gardens grounds for safety reasons.

No. Please understand that (even leashed) dogs and other animals may not be taken into the Christmas Garden. Excluded are of course officially registered assistance dogs (guide dogs etc.).

The Christmas Garden is an open-air event and the winter evenings can get very cold. Therefore, we recommend weatherproof and warm clothing and sturdy shoes. Please also bring an umbrella if necessary.

With increased stewards and security personnel and a professional admission organization, we are meeting the increased security requirements of recent years, taking into account current standards. For a speedy admission, we ask you not to bring large bags.

Information on the energy efficiency and sustainability of our events can be found here.

Yes. There are barrier-free toilets on the premises.

Yes, children and adults with disabilities require a ticket. On presentation of a disabled person's pass (mark B), an accompanying person receives free admission to the Christmas Garden. The accompanying person does not need their own ticket, but can pass through the entrance with the person they are accompanying.

Adult visitors with disabilities need an adult ticket. Children with disabilities require a ticket for children. On presentation of a severely disabled person's ID (symbol B), an accompanying person receives free admission to the Christmas Garden. The accompanying person does not need his/her own ticket. He or she can pass through the entrance with the person to be accompanied.

There are barrier-free paths for visitors:inside with wheelchairs or strollers, yet the natural conditions on site can be a challenge.