Important Note

Dear Visitors,

Unfortunately, the Christmas Garden Hamburg wasclosed on January 8 and 9, 2026, due topoor weather conditions caused by snow and ice .

The tickets you had already purchased for January 8 and 9, 2026, were automatically canceled by our ticketing provider, myticket. The amount will be refunded to you via the payment method or bank account you used for the purchase. Please note that, depending on your payment provider, it may take up to 14 days for the refund to reach you.

The " Christmas Garden Hamburg " will be open on January 10 and 11. We would be delighted to welcome you on both of those days.

Note for customers who purchased tickets through a promotion: Unfortunately, tickets booked through a promotion cannot be rebooked or refunded on your own. In this case, please contact the promoter so that an alternative solution can be found for you.

Thank you for your understanding!

The Christmas Garden Team

Information for Ticket Holders, January 4, 2026

Dear Visitors,

Unfortunately, the " Christmas Garden Hamburg " was closed on January 4, 2026, due to black ice and the weight of snow on the trees.

Tickets for today's visit remain valid. You can use your tickets to visit the Christmas Garden on another day and during a time slot of your choice through January 11, 2026. Please present your ticket at our box office. We look forward to welcoming you on another day.

If you are unable to visit the Christmas Garden on another day due to scheduling conflicts, we will, of course, refund the purchase price.

Here's how to request a refund: Please email your refund request to help@myticket.de, including your booking number. The amount due will be refunded via the payment method or bank account you used for the purchase. Please note that, depending on the payment provider, it may take up to 14 days for the refund to reach you.

Note for customers who purchased tickets through a promotion: Unfortunately, tickets booked through a promotion cannot be rebooked or refunded on your own. In this case, please contact the promoter so that an alternative solution can be found for you.

Thank you for your understanding!

The Christmas Garden Team