Important note

Dear visitors,

Unfortunately, the Christmas Garden Hamburg wasclosed Christmas Garden Hamburg January 8 and 9, 2026, due tobad weather conditions caused by snow and ice .

Your tickets for January 8 and 9, 2026, have been automatically canceled by our ticket provider, myticket. The amount will be refunded to you via the payment method or bank account used for the purchase. Please note that, depending on your payment provider, it may take up to 14 days for the refund to reach you.

The Christmas Garden Hamburg open on January 10 and 11. We would be delighted to welcome you on these two days.

Note for customers with a promotion: Unfortunately, tickets booked through a promotion cannot be rebooked or canceled independently. In this case, please contact the issuer of the promotion so that a replacement solution can be found for you.

Thank you for your understanding!

The Christmas Garden Team

Information for ticket holders dated January 4, 2026

Dear visitors,

Unfortunately, the Christmas Garden Hamburg was closed Christmas Garden Hamburg January 4, 2026, due to black ice and heavy snow on the trees.

Tickets for this day remain valid. You can use your tickets to visit the Christmas Garden on another day and at a time slot of your choice until January 11, 2026. Please present your ticket at our box office. We look forward to welcoming you on another day.

If you are unable to visit the Christmas Garden on another day, the purchase price will of course be refunded.

To receive a refund, please send an email to help@myticket.de with your refund request and your booking number. The amount due will be refunded to you via the payment method or bank account used for the purchase. Please note that, depending on the payment provider, it may take up to 14 days for the refund to reach you.

Note for customers with a promotion: Unfortunately, tickets booked through a promotion cannot be rebooked or canceled independently. In this case, please contact the issuer of the promotion so that a replacement solution can be found for you.

Thank you for your understanding!

The Christmas Garden Team