Frequently Asked Questions
Questions and answers about Christmas Garden Berlin
tickets
Yes. If you purchased a ticket via our website or myticket.de, you can rebook the ticket to a new date and/or time slot up to five days before your booked time slot.
Ticket booking via a guest account:
If you booked your tickets as a guest, please use the "request new password" function via the following link to convert your guest account into a customer account: myticket login. Please enter the email address you used to book the tickets. You can then make the change in your customer account under "Ticket" and the sub-item "Ticket exchange."
Ticket booking via a myticket customer account:
Log in to your customer account via this link myticket login. You can make the change under "Ticket" and the sub-item "Ticket exchange."
Please note: Discounted tickets for schoolchildren, students, and seniors can only be exchanged for Monday through Thursday. It is not possible to exchange tickets for Friday to Sunday. A fee of €5.00 will be charged per exchange/transaction. Exchanges can only be made via online payment (credit card, Klarna, Amazon Pay, Giropay) and not with advance payment.
Yes, we offer discounts for the following visitor groups and tickets:
• Schoolchildren, students, and seniors aged 65 and older
Reduced admission Monday through Thursday (except on holidays and between December 18 and January 2). The discount can only be granted upon presentation of valid identification at the entrance.
• Families
Reduced admission on Family Days.
Reduced admission with the Family Ticket.
On Family Day or with the Family Ticket, up to 5 people can visit the Christmas Garden:
a) 2 adults and up to 3 children aged 6 through 14
b) 1 adult and up to 4 children aged 6 through 14
• Children
Children 5 and under receive free admission to the Christmas Garden.
• Guests with disabilities
All guests who require an accompanying person (marked with a “B” on their disability ID card) may bring their accompanying person free of charge. However, they must purchase a regular ticket.
Discounts and reductions cannot be combined.
Children up to and including the age of 5 receive free admission to the Christmas Garden. Children aged 6 and above require a ticket, which can be booked in our ticket shop.
Children under the age of 14 are only permitted to enter when accompanied by an adult.
Yes. Tickets are also available at the box office:
• Adults: €29.90
• FlexTicket for Adults: €34.90
• Children: €25.90
• FlexTicket for Children: €30.90
• High school students, college students, and seniors aged 65 and older (Mondays through Thursdays only, except between December 18 and January 2): €25.50
• Family Day: €44.90
• Families: €82.90
The cheapest tickets are available online only! The earlier you book a ticket, the lower the price.
The on-site box office is open during the following hours:
• Monday through Thursday, Sunday: 4:00 p.m. to 7:20 p.m.
• Friday and Saturday, as well as December 18 through January 2: 4:00 p.m. to 8:20 p.m.
We use a demand-oriented pricing system. This means that our admission prices are based on how early you book your ticket and for which date. This allows us to offer you your Christmas Garden experience at a particularly favorable price on many match days. It pays to book tickets early! So secure your price advantage now.
For groups of up to 20 people, you can book your tickets via our ticket page. For groups of 21 people or more, please send us an inquiry, which you can also do via our ticket page.
No. If you lose your ticket, it cannot be replaced or reprinted. Tickets cannot be returned either. According to Section 312g (2) sentence 1 no. 9 of the German Civil Code (BGB), there is no right of withdrawal when purchasing tickets, despite the fact that this is essentially a distance selling transaction. This means that the two-week right of withdrawal and return is completely excluded when purchasing tickets.
If tickets for a specific admission window are no longer available online, it means that the event is sold out and tickets are also no longer available at the box office. We recommend purchasing tickets in advance from our ticket shop at a lower price.
Gift certificates can be issued with an individual gift certificate value (starting at €1.00) and can be personalized with a dedication.
Gift certificates can be redeemed directly at the Christmas Garden box office, but only if tickets are still available for the desired day and admission window.
We recommend redeeming your voucher for tickets online in our ticket shop before visiting the Christmas Garden. Additional payments are possible. Any remaining credit on the vouchers can of course be used for other events at myticket.de.
Please note that vouchers cannot be redeemed at the Christmas Garden's restaurants and cafés.
Yes. The e-ticket will be provided to you as a PDF. You can either show it digitally on your smartphone, print it out and bring the paper copy to the event, or save it to your Apple Wallet or Google Wallet.
If you encounter any issues purchasing tickets, please contact the customer service department of our ticket provider, myticket.de.
If you have any questions about tickets you have already purchased, please contact the respective ticket provider. If you purchased your tickets through our website, please contact the customer service department of our official ticket partner, myticket.de.
You can find instructions on how to redeem a promotional code with our partner myticket.de here.
Yes. We offer two gift voucher options—which you can purchase via the ticket page—to delight your loved ones:
• FlexTicket as a gift: The recipient can visit the Christmas Garden on any day during opening hours without having to commit to a specific date in advance.
• Gift voucher: With agift voucher from our partner myticket.de, you can give the freedom to redeem the voucher for various events, including the Christmas Garden.
Yes. With a FlexTicket, you can visit the Christmas Garden on any day during opening hours without having to commit to a specific date and admission time in advance. Even if certain admission times are sold out, you will still be able to gain admission.
Directions & Opening Hours
Here you can find out more about how to get here, including directions and parking information.
You can find information about the Christmas Garden Berlin opening hours and days it is closedhere.
You can find information about the Christmas Garden Berlin opening hours and days it is closedhere.
The admission time is printed on your ticket. Please arrive at the entrance within the specified time period. You do not need to arrive earlier.
No. Public transportation is not included in the Christmas Garden ticket.
General information
No. Day and annual tickets for the Botanical Garden are not valid, as the Christmas Garden is an event that takes place in the Botanical Garden in the evening hours.
No. Please understand that dogs (even on a leash, in backpacks, bags, etc.) and other animals are not allowed in the Christmas Garden. Officially registered assistance dogs (e.g., guide dogs) are, of course, exempt from this rule.
Yes. You are allowed to bring a stroller/handcart. In addition, a limited number of handcarts are available on site, which we lend out free of charge. All paths are accessible with a stroller/handcart.
No. The greenhouses of the Botanical Garden are not part of the tour and are not open in the evening.
If you have lost something at the Christmas Garden, please send us an email with a description of the lost item.
With increased security personnel and a professional admission organization, we are meeting the increased security requirements of recent years, taking current standards into account. To ensure speedy admission, we kindly ask you not to bring large bags.
The Christmas Garden is an open-air event, and winter evenings can get very cold. We therefore recommend that you wear warm, weatherproof clothing and sturdy shoes. Please also bring an umbrella if necessary.
Yes. The Christmas Garden takes place in all weather conditions—including rain. Please be aware of this before purchasing a ticket. Tickets cannot be refunded due to bad weather unless there is an immediate danger to our guests.
No. For safety reasons, bicycles, sleds, balance bikes, and other children's vehicles are not permitted on the grounds of the Christmas Gardens.
You are welcome to film and photograph our installations. Of course, you are allowed to bring a tripod. We would be delighted if you could capture the special atmosphere of the Christmas Garden and share your impressions with us on Instagram, TikTok, YouTube, and Facebook using #christmasgarden. Please understand that for safety reasons, recordings with drones are not permitted. At our event, photos and videos may only be taken for private purposes. Recordings for commercial purposes are not permitted and require prior written approval.
Information on the energy efficiency and sustainability of our events can be found here.
Yes. You can find music from Christmas Garden on all popular music streaming services. You can find a list here.
There are currently fraudulent competitions circulating on social media that are supposedly being run on behalf of Christmas Garden. Please note that we are in no way affiliated with these competitions. Official competitions will never ask you for confidential information such as bank details or telephone numbers. To ensure that you are participating in a genuine Christmas Garden competition, please check that it has been published directly on our official channels. Stay alert and protect your data!
In the Christmas Garden, rapidly changing light patterns, strobe-like effects, and/or intense visual stimuli are used in a few places. We therefore ask people with epilepsy or increased sensitivity to light to exercise caution.
Proposing marriage is generally possible at the Christmas Garden. However, please note the following information:
• Please stay on the designated circular route and paths.
• No littermay be left behind: no confetti, no plastic, no balloons, no candles, no fireworks, etc.
• To ensure that all guests can enjoy their stay at the Christmas Garden, please be considerate: other visitors must not be disturbed or held up.
• The Christmas Garden team cannot provide organizationalsupport or help withthe design of the proposal.
We wish you a romantic moment nonetheless and are delighted that you have chosen the Christmas Garden for this special occasion.
Guests with disabilities
Yes. There are accessible toilets on the premises.
There are accessible paths for visitors with wheelchairs or strollers, but the natural conditions on site can still be challenging.
Visitors with a severely disabled pass (mark B) can bring an accompanying person to the Christmas Garden free of charge. However, children and adults with disabilities require a regular ticket. The accompanying person does not need their own ticket, but can enter with the person they are accompanying. Unfortunately, we cannot offer discounts for guests with disabilities without a mark B.
Adult visitors with disabilities require an adult ticket. Children with disabilities require a child ticket. Upon presentation of a severely disabled pass (mark B), one accompanying person will receive free admission to the Christmas Garden. The accompanying person does not require their own ticket. They can enter with the person they are accompanying. Unfortunately, we cannot offer discounts for guests with disabilities without a mark B.
catering
No. Christmas Garden Berlin , we do not offer Christmas parties at Christmas Garden Berlin . If you would like to book a Christmas party including a light show, please visit our Christmas Garden experience. Weihnachten im Tierpark at Tierpark Berlin.
Yes. Our varied range of culinary delights awaits you along the circular route at festively decorated huts, inviting you to take a short break during your magical journey.
