FAQ
Questions and answers about the Christmas Garden Dresden
Tickets
Children up to and including 5 years of age are admitted to the Christmas Garden free of charge. From the age of 6, children require a ticket, which can be booked in our ticket store.
Admission for children under 14 years is only allowed when accompanied by an adult.
Yes, we offer discounts for the following groups of visitors and tickets:
Schoolchildren, students and senior citizens over 65 years of age receive reduced admission Monday through Thursday (except holidays and between December 21 and January 02). The discount can only be granted upon presentation of an appropriate ID at the entrance.
With a family ticket you get up to 42% price advantage compared to buying one-way tickets. With a family ticket up to 5 people can visit the Christmas Garden:
a) 2 adults and up to 3 children aged 6 to 14 inclusive.
b) 1 adult and up to 4 children aged 6 to 14 years inclusive.
Children up to and including 5 years old receive free admission to the Christmas Garden.
If you have a schlösserlandKARTE, you will receive a 10% discount when purchasing tickets at the "Alte Wache" Visitor Center and at the Christmas Garden box office (excluding family tickets).
Up to a group size of 20 people you can book your tickets via our ticket page. From a group size of 21 people, please send us a request, which you can also make via our ticket page.
Yes, tickets are also available at the box office (plus 2,00 € fee). We recommend purchasing tickets cheaper in advance, as popular time slots may be sold out, resulting in waiting times. The on-site box office is open at the following times:
- Monday through Thursday, Sunday: 4 p.m. to 7:30 p.m.
- Friday and Saturday, 21 December to 02 Janaur: 16:00 h to 20:30 h
Yes. Mobile tickets and Print@home tickets can be presented on the cell phone. It is not necessary to print the tickets.
No. In case of loss of the ticket, no replacement or reprint is possible. The return of tickets is also excluded. Pursuant to Section 312g (2) Sentence 1 No. 9 of the German Civil Code (BGB), there is no right of revocation for the purchase of tickets despite the fundamental existence of a distance selling transaction. This means that the two-week right of revocation and return is completely excluded when purchasing tickets.
If no more tickets are available online for a time slot, it is sold out and no more tickets are available at the box office either. We recommend to buy the tickets cheaper in advance in our ticket store.
There are three price categories: Monday to Thursday, Friday to Sunday and the period around Christmas/New Year. In the ticket store on our website you will find the corresponding prices.
Information on payment methods can be found on the website of our ticket provider myticket.de. At the box office you can pay with cash as well as with EC card or credit card.
Vouchers can be issued with an individual voucher value (from 1.00 €) and provided with a personal dedication.
Vouchers can be redeemed directly at the Christmas Garden box office, but only on condition that tickets are still available for the desired day and time slot.
We recommend redeeming the voucher for tickets online in our ticket store before your visit to the Christmas Garden. The remaining credit of the vouchers can of course be used for other events at myticket.de.
Approach & opening hours
No. Public transport is not included in the Christmas Garden ticket.
To ensure an atmospheric experience for all guests, the admission time is staggered per 30 minutes. Your ticket will indicate the admission time. Please pass the entrance within the half hour indicated. Example: If you purchased a ticket for 5:30pm, then you can arrive for admission between 5:30pm and 6:00pm. Of course, you can stay longer than 30 minutes in the Christmas Garden.
On your ticket you will find the entrance time. Please pass the entrance within the specified time. You do not have to be there earlier.
General information
Yes. You may bring a stroller/pram.
If you have lost something in the Christmas Garden, please email us with a description of the lost item.
Yes. The Christmas Garden will take place in any weather - so even if it rains. Please be aware of this before purchasing a ticket. Tickets cannot be returned due to inclement weather as long as there is no acute danger to our guests.
You are cordially invited to photograph our installations. Of course, you may bring a tripod. We would be delighted if you capture the special atmosphere of the Christmas Garden and share your impressions with us on Instagram, TikTok and Facebook under #christmasgarden. Please understand that for safety reasons, photography with drones is not permitted. At our event, photography and filming may only be done for private purposes. Recordings for commercial/commercial purposes are not permitted.
No. The exhibition rooms are not part of the tour and remain closed in the evenings. During the winter months, guided tours of the Castle Museum take place every weekend on the hour between 11:00 and 14:00.
No. Bicycles, sleds, running bikes and other children's vehicles are not allowed on Christmas Gardens grounds for safety reasons.
No. Please understand that dogs (also leashed, in backpacks, bags, etc.) and other animals are not allowed in the Christmas Garden. Excluded are of course officially registered assistance dogs (e.g. guide dogs).
No. Day and annual tickets of Pillnitz Palace & Park are not valid, as the Christmas Garden is an event that takes place in the evening hours in Pillnitz Palace & Park. Please note that the palace park closes already at 16:00 in the period from 16 November 2023 to 14 January 2024. Access with day and annual passes is no longer possible after 16:00.
If you have a schlösserlandKARTE, you will receive a 10% discount when purchasing tickets at the visitor center "Alte Wache" and at the Christmas Garden box office.
Discounts and reductions are not combinable.
The Christmas Garden is an open-air event and the winter evenings can get very cold. Therefore, we recommend weatherproof and warm clothing and sturdy shoes. Please also bring an umbrella if necessary.
With increased stewards and security personnel and a professional admission organization, we are meeting the increased security requirements of recent years, taking into account current standards. For a speedy admission, we ask you not to bring large bags.
Guests with disabilities
Yes. There are barrier-free toilets on the premises.
Yes. Adult visitors with disabilities need an adult ticket. Children with disabilities require a ticket for children. On presentation of a severely disabled person's ID (mark B), an accompanying person receives free admission to the Christmas Garden. The accompanying person does not need a separate ticket, but can pass the entrance with the person to be accompanied.
Adult visitors with disabilities need an adult ticket. Children with disabilities require a ticket for children. On presentation of a severely disabled person's ID (symbol B), an accompanying person receives free admission to the Christmas Garden. The accompanying person does not need his/her own ticket. He or she can pass through the entrance with the person to be accompanied.
There are barrier-free paths for visitors:inside with wheelchairs or strollers, yet the natural conditions on site can be a challenge.
Gastronomy
Yes. Our varied gastronomic offer awaits you along the circular route at snack stands decorated for Christmas and invites you to take a short break during your magical journey.
The purchase of food and beverages at some food stands is possible only with cash.
The value of the voucher is € 10.00 and can only be exchanged for a coupon sheet at the first, signposted hut at the entrance (Neues Palais). The coupon sheet can be redeemed flexibly at all huts in the Christmas Garden Dresden and is valid for the purchase of any food and beverages. Cash payment is not possible.
