FAQ

Questions and answers about Christmas Garden Koblenz

Tickets

Tickets can be booked conveniently via our website or purchased at the following ticket agencies:

  • Office of the Koblenz cable car (Rheinstr. 6)
  • Tourist Information Koblenz (Forum Confluentes, Zentralplatz 1)

Children up to and including 5 years of age receive free admission to the Christmas Garden. From the age of 6, children require a ticket, which can be booked in our ticket shop.
Admission for children under 14 years is only permitted when accompanied by an adult.

Yes. Pupils, students and senior citizens aged 65 and over are entitled to reduced admission from Monday to Thursday. The reduction can only be granted upon presentation of an appropriate ID at the entrance.
If you have an annual ticket for the fortress or cable car or are a member of the Friends of the Christmas Garden, you will receive a 10% discount when purchasing tickets at the Christmas Garden box office and ticket sales points.

Yes. Adult visitors with disabilities require an adult ticket. Children with disabilities require a ticket for children. On presentation of a severely disabled person's ID (symbol B), an accompanying person will be admitted free of charge to the Christmas Garden. The accompanying person does not receive a ticket and must fill out a form to record visitor data beforehand in order to track and trace possible chains of infection. Only then can the accompanying person pass through the entrance with the visitor.

Up to a group size of 20 people you can book your tickets via our ticket page. From a group size of 21 people, please send us an enquiry.

Yes, tickets are also available at the box office. We recommend purchasing tickets in advance, as popular time slots may sell out, resulting in waiting times. The on-site box office is open from 4:00 to 8:30 p.m.

Yes. If you are prevented from attending on the day of the event, you can change the name of your print@home or mobile ticket in your booking account at myticket.de. The reassignment takes place online. If you have received your ticket by post, it will be reassigned at the box office. Please bring the completed reassignment form with you; you can download it here.

No. If the ticket is lost, no replacement or reprint is possible. Likewise, a return or exchange of tickets is not possible. Pursuant to Section 312g, paragraph 2, sentence 1, no. 9 of the German Civil Code (BGB), there is no right of revocation for the purchase of tickets despite the fundamental existence of a distance selling transaction. This means that the two-week right of revocation and return is completely excluded when purchasing tickets.

If no more tickets are available online for a time slot, it is sold out and no more tickets are available at the box office either.

With a standard ticket you can only visit the Christmas Garden. The combo ticket includes a visit to the Christmas Garden and a return trip on the cable car.

You can find information on payment methods on the website of our ticket provider myticket.de.

General information

Yes, you are allowed to bring a pram/handcart with you. In addition, a limited number of handcarts are available on site, which we lend free of charge. All paths can be used by prams/handcarts.

Yes. There are disabled toilets on the premises.

If you have lost something in the Christmas Garden, please send us an email with a description of the lost item.

Yes. The Christmas Garden takes place in all weathers – including if it rains. Please be aware of this before purchasing a ticket. Tickets cannot be returned due to bad weather, as long as there is no acute danger to our guests.

The circular trail leads over uneven terrain. There are accessible paths for visitors with wheelchairs or prams, but the natural conditions on site can be a challenge.

You are cordially invited to photograph our installations. Of course, you may bring a tripod. We would be delighted if you capture the special atmosphere of the Christmas Garden and share your impressions with us on Facebook, Instagram and TikTok under #christmasgarden. Please understand that for safety reasons, photography with drone is not allowed. At our event, photography and filming may only be done for private purposes. Recordings for commercial/commercial purposes are not permitted.

No. The exhibition rooms are not part of the Christmas Gardens and remain closed in the evening. They can be visited during their regular opening hours.

No. For safety reasons, bicycles, sledges, balance bikes and other children's vehicles may not be taken onto the Christmas Garden grounds.

Yes, dogs on a short leash are allowed in the Christmas Garden Koblenz.

No. Day and annual tickets for the Festung Ehrenbreitstein are not valid, as the Christmas Garden is an event that takes place in the evening hours at the Fortress. If you have an annual ticket for the fortress or cable car or are a member of the Friends of the Festung Ehrenbreitstein, you will receive a 10% discount when purchasing tickets at the Christmas Garden box office and ticket sales points.

You can find all information about the opening hours here.

You can take the cable car between 4:30 and 11:00 p.m.

To ensure an atmospheric experience for all guests, the admission time is staggered by 30-minute intervals. Your ticket will show the admission time. Please pass by the entrance within the half hour indicated. Example: If you have bought a ticket for 5:30 p.m., then you can arrive for admission between 5:30 p.m. and 6:00 p.m. Of course you can stay longer than 30 minutes in the Christmas Garden.

The Christmas Garden is an open-air event and the winter evenings can get very cold. We therefore recommend weatherproof and warm clothing as well as sturdy shoes. Please also bring an umbrella if necessary.

Information on how to get there and parking facilities can be found here.

Gastronomy

Yes. Our varied culinary provision awaits you along the circular trail at snack stands decorated for Christmas that invite you to take a short break during your magical journey.

Yes, we would be happy to host your Christmas party in the Christmas Garden. You can find more details and information here.

COVID-19

You will find all information on admission rules in our hygiene concept.

With increased stewards and security staff and a professional admission organisation, we are meeting the increased security requirements of recent years, taking into account current standards.(Further information on our hygiene concept) To ensure speedy admission, please do not bring any large bags.